For retail chains with 10–200 locations
Most retail managers see star ratings. ShelfSense hears what's beneath them — which products disappoint, which locations thrive, and what your competitors do better. Deployed in days. Priced for growth-stage chains.
"Store on Via Roma had the new espresso range. Great selection but the self-checkout was down again."
"Fresh produce section is best in the area. Staff are always helpful. Wish parking was bigger."
"Waited 12 minutes at checkout. Competitor across the street was faster. Won't come back."
ShelfSense turns every review into an actionable signal — at the product level, the location level, and the competitive level.
Attribute reviews to specific products, departments, or staff interactions. See what customers actually talk about — not just the score.
Daily scans of competitor reviews across Google, Trustpilot, and Yelp. Know where you're winning and where you're losing — by location.
Not just brand-level scores. Drill into each store — who's up, who's down, and why. Empower store managers with their own data.
Built for European retail from day one. Automated retention policies, right-to-erasure workflows, and data residency — not bolt-on add-ons.
One integration with Google Business Profile, Yelp, Trustpilot, and your POS. Reviews from all locations aggregate into a single inbox — no manual copying.
Our text analytics engine categorizes every review — product mentions, staff interactions, operational issues. Negative reviews from location X get an alert within minutes.
Store managers get a weekly digest. HQ gets competitive trend reports. Respond to reviews in one click from the dashboard. Track recovery rate over time.
Most retail chains are flying blind on reviews. Birdeye is too expensive for growth-stage chains. Podium is too shallow. Everyone else is generic.
ShelfSense is built for the middle — the 10-to-200 location chains who need real intelligence, not an enterprise contract.
Your reviews know what's broken in your stores. Now they'll tell you.